Refund policy

Refund & Cancellation Policy – The Sky Balloons

At The Sky Balloons, we take great pride in delivering high-quality, beautifully crafted balloon arrangements for your special occasions. Due to the custom and perishable nature of our products, please read this policy carefully before placing your order. All orders are paid in full at checkout via our website.

Refund & Replacement Policy

Damaged Balloons Upon Delivery If your balloons are delivered damaged, please inform us immediately upon delivery. We will offer one of the following:

  • Replacement: We will deliver new, fresh balloons at no additional cost.
  • Full Refund: If a replacement cannot be delivered in time for your occasion, a full refund will be issued.

Balloons That Pop During Delivery Balloons are sensitive items and can occasionally be affected during transit. If this occurs:

  • We will contact you immediately to arrange a replacement.
  • If a replacement is not possible due to time constraints, a refund will be issued for the affected items.

No Refunds After Accepted Delivery Once balloons have been delivered in perfect condition and accepted by the customer, no refunds, exchanges, or replacements will be offered. Balloons are perishable and their condition may change due to factors beyond our control, such as weather or handling after delivery.

Cancellation Policy

As our arrangements are custom-made to order, the following cancellation fees apply:

Timing Fee
More than 48 hours before delivery 25% cancellation fee — 75% refunded
24 to 48 hours before delivery 50% cancellation fee — 50% refunded
Less than 24 hours before delivery 100% non-refundable
Same-day delivery orders 100% non-refundable from moment of purchase
Order already in preparation 100% non-refundable regardless of timing

Refunds are processed within 5–7 business days to your original payment method.

Rescheduling Policy

We understand plans can change. Rescheduling requests are subject to availability:

  • More than 48 hours before delivery: Free rescheduling to any available date.
  • 24 to 48 hours before delivery: Rescheduling fee of AED 50 applies.
  • Less than 24 hours before delivery: Rescheduling fee of AED 100 applies, subject to availability.

Custom & Personalized Orders

Orders with custom printing, personalized messages, or special customizations cannot be cancelled once production has begun (typically 24 hours after order confirmation). These orders are non-refundable but may be rescheduled subject to the fees above.

Weather & Unforeseen Circumstances

If extreme weather conditions or unforeseen circumstances prevent safe delivery, we will contact you to reschedule at no additional charge. Your safety and the quality of our products are our top priorities.

How to Request a Cancellation, Refund, or Rescheduling

Contact us as soon as possible with your order number. If reporting damage, please include clear photos of the issue.

  • 📧 Email: info@theskyballoons.com
  • 📱 WhatsApp/Phone: +971 55 985 7690

Our support team is available daily from 7:00 AM to 10:00 PM (UAE time). Requests received outside these hours will be processed the following morning and timestamped accordingly. We strongly recommend contacting us as early as possible to avoid missing a cancellation window.

Refund Processing

Approved refunds will be processed within 5–7 business days to your original payment method. Store credits, where applicable, are issued immediately and valid for 2 months from the date of issue.

Final Notes

By placing an order with The Sky Balloons, you acknowledge that:

  • You have read and understood the Balloon Care & Durability information listed under each product.
  • You agree to our Refund & Cancellation Policy in full.

We're committed to making your celebrations joyful and stress-free. If you have any questions, don't hesitate to reach out.

This policy was last updated on May 13, 2026.