Refund policy

Refund & Cancellation Policy – The Sky Balloons

At The Sky Balloons, we take great pride in delivering high-quality, beautifully crafted balloons for your special occasions. Due to the nature of our products—customized and inflated for immediate celebrations—our refund and cancellation policy is designed to be clear and fair for both parties.

Refund and Replacement Policy

Damaged Balloons Upon Delivery

If your balloons are delivered damaged, please inform us immediately upon delivery.

We will offer one of the following solutions:

  • Replacement: We will deliver new, fresh balloons at no additional cost.

  • Refund: If we are unable to deliver the replacement balloons on time due to the occasion’s schedule, we will issue a full refund.

Balloons That Pop During Delivery

While we take extra care in handling your balloons, balloons are sensitive items and can occasionally pop during transit.

If any balloons pop during delivery:

  • We will contact you immediately to arrange a replacement.

  • If time permits, we will deliver new balloons as soon as possible.

  • If a replacement is not possible due to time constraints, we will issue a refund for the damaged items.

No Refunds or Exchanges After Delivery

Once the balloons have been delivered in perfect condition and accepted by the customer:

  • No refunds, exchanges, or replacements will be offered.

  • Balloons are perishable and their condition may change quickly due to factors beyond our control (such as weather or handling after delivery).

Cancellation Policy

We understand that plans can change, and we’re happy to accommodate cancellation requests wherever possible.

Orders Cancelled at Least 24 Hours Before Delivery

  • Cancellations made more than 24 hours before the scheduled delivery time are eligible for a refund.

  • Important: A small deduction will be applied to cover non-refundable bank charges, Shopify fees, and payment processing fees.

Orders Cancelled Within 24 Hours

  • Cancellations made within 24 hours of the scheduled delivery are not eligible for a refund, as the preparation process may have already started.

Same-Day and Customized Orders

  • Orders placed for same-day delivery or involving custom text, colors, or personalization cannot be cancelled or refunded once placed.

How to Request a Refund or Cancellation

To report any delivery issue or request a cancellation:

  • Contact us via +971 559857690 or info@theskyballoons.com

  • If reporting a damaged delivery, please include clear photos of the issue.

Final Notes

By placing an order with The Sky Balloons, you acknowledge that:

  • You have read and understood the Balloons Care & Durability section under each product description.

  • You agree to our Refund & Cancellation Policy.

We’re committed to making your celebrations joyful and stress-free. If you have any questions, feel free to reach out anytime.